Safe, Transparent, and Humane Delivery for Every Pet 🐾

Whether you’re collecting your new pet in person or arranging delivery across Kenya, our goal is to make every journey safe, comfortable, and stress-free — for both pets and pet parents.
We work only with approved couriers and licensed veterinarians, ensuring all transport meets Kenya’s Animal Welfare & Protection Act and Kenya Veterinary Board (KVB) guidelines.

Coverage Across Kenya

We currently support pet listings, pickups, and deliveries in all counties within Kenya.

• Vendors must clearly specify their county, town, and pickup location during listing.
• Inter-county deliveries are arranged through trusted partner couriers or approved third-party providers.
• Expansion to additional regions (e.g. Nakuru, Mombasa, Machakos) will follow after verifying courier capacity.

Every delivery is tracked through the platform, with photo or video confirmation at pickup and arrival.

Handover Options

To keep pets safe and buyers comfortable, we offer three easy ways to complete handover:

1. Local Pickup (Default Option)

• Meet the seller at their home, kennel, or approved location.
• You may also choose a neutral handover point, such as a veterinary clinic or public pet-friendly area.
• Both parties verify the pet’s identity, health, and documents before completing the transaction.
• The pet is considered “delivered” once received and acknowledged by both sides.

2. Neutral Veterinary Handover

• For extra peace of mind, you can meet at a registered vet clinic.
• A vet officer or platform representative may witness the exchange.
• Buyers are encouraged to request a basic health check during handover.

3. Partner Courier Delivery

• Ideal for long-distance or inter-county transfers.
• Vendors may use:
  • Our verified partner couriers, or
  • Any approved third-party animal transport provider meeting KVB standards.
• Vendors must:
  • Upload a valid vet certificate and handover form before dispatch.
  • Ensure the pet is healthy, hydrated, and in a ventilated carrier.
• Couriers provide photo or video proof at pickup and upon arrival.
• Delivery is deemed complete once the animal leaves the vendor’s premises unless a complaint is filed within 24 hours.

Transport Conditions & SOP (Standard Operating Procedure)

Before the Trip — Seller Preparation

• Pet is fed, hydrated, and rested before travel.
• A vet health certificate (issued within 14 days) and a handover form are attached to the carrier.
• Courier inspects the pet and crate before departure.
• No sick or under-8-week-old pets are ever shipped.

During Transport

• Temperature range: 18 – 28 °C.
• Max travel time: 6 hours without a rest break.
• Carriers: Ventilated crates with soft, absorbent bedding.
• Monitoring: Couriers share departure and arrival photos via the platform.

On Arrival

1. Buyer inspects the pet immediately.
2. Confirms details (breed, age, condition).
3. Signs a digital acknowledgment form.
4. Reports any concern within 24 hours of delivery.

If no issue is raised within 24 hours, payment is automatically released to the vendor.
If a concern is reported, funds remain on hold (escrow) until the matter is resolved.

Disputes & Resolution

• Buyers can file a dispute directly through their account dashboard.
• Vet reports, photos, or delivery records may be required.
• Our team reviews every case and mediates between buyer and seller.
• Final resolution is made within 7 business days — refund, replacement, or release of payment depending on findings.

Approved Transport Partners

Our preferred, licensed partners include:

• VIP Pet Relocation – Nairobi & Kiambu domestic courier services.
• Noble Vet Transport – Vet-supervised animal transport for long-distance routes.
• Pets Galleria Courier Services – Short-range small-pet deliveries within major towns.

All transporters must:

• Hold a valid animal transport license.
• Maintain clean, disinfected vehicles.
• Offer proper ventilation, comfort, and safety.
• Provide GPS or live-status updates where possible.

Liability & Safety Standards

• The seller ensures the pet is fit to travel.
• The courier ensures humane, safe transportation.
• The buyer assumes responsibility once the pet is safely received and confirmed.
• Any neglect, abuse, or mishandling during transport will lead to vendor suspension and may be reported to:
  • Kenya Society for the Protection & Care of Animals (KSPCA)
  • County Veterinary Services Department