Last Updated: [Insert Date]

Your privacy matters to us.
This policy explains what information we collect, how we use it, and how we keep it safe when you visit or use our marketplace.

We follow the Kenya Data Protection Act (2019) and apply international best practices to protect your personal information.

1. Information We Collect

When you use our website — whether buying, selling, or browsing — we may collect:

• Your name, phone number, email, and location/address.
• Pet listing details, including descriptions, images, and transaction history.
• Payment information (securely processed by trusted third-party providers such as M-Pesa, Stripe, or Flutterwave).
• Technical information like your browser type, device data, and cookies that help us improve performance and personalize your experience.

2. How We Use Your Information

We collect and use data only for purposes that improve your experience and protect our community:

• To create and manage your account and process payments safely.
• To verify your identity and prevent scams or unauthorized activity.
• To send important updates such as confirmations, policy notices, or service improvements.
• To share relevant offers or pet updates (only if you’ve opted in).
• To analyze website performance and make our platform easier to use.

We will never use your data for reasons unrelated to your transactions without your permission.

3. When We Share Your Data

We share limited information only when it’s necessary to complete a transaction or comply with legal requirements:

• With payment providers like M-Pesa, Stripe, or Flutterwave to process payments securely.
• With veterinarians or courier partners for health certification or safe pet transport.
• With regulators if required by law or to prevent fraud.

We never sell or rent your information to marketers or unrelated third parties.

4. Your Rights

As a user in Kenya, you have full control over your personal data. You can:

• Access or update your personal details anytime through your account.
• Request account deletion and removal of your stored information.
• Opt out of marketing messages or newsletters at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data has been mishandled.

To make any of these requests, please contact us at [Insert support email].

5. How We Keep Your Information Safe

Your trust is important to us, so we take every step to safeguard your data:

• All pages use SSL encryption (you’ll always see the 🔒 padlock).
• Payments are processed off-site by certified providers — we never store card or M-Pesa details.
• Vendors use two-factor authentication (2FA) for account security.
• Regular malware and vulnerability scans help protect against data breaches.
• Access to sensitive data is restricted to authorized team members only.

Our Promise

We’re committed to creating a safe, transparent marketplace where you can connect with trusted breeders and pet lovers — knowing your personal information is always treated with care, respect, and security.